Privacy Policy
This Privacy Policy explains how Stitch Perfect processes personal data when you use the website, contact us, request a consultation, or arrange tailoring, alteration, remodelling, or upcycling services.
Depending on your location and the applicable law, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal data. You may also have the right to receive a copy of data you provided in a portable format where required by law.
To exercise a privacy right, please provide enough information to identify the relevant record and describe the request clearly. We may ask for additional details to confirm identity or to locate the data concerned. If a request cannot be fully granted, we will explain the reason where required by law.
We keep personal data only for as long as needed to manage inquiries, quotations, project work, collections, accounting, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymised, or archived in a limited form where retention is necessary for legal or operational reasons.
If we make material changes, we will update the policy text on this page and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
GDPR Notice
Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, steps taken at your request before entering into a contract, compliance with legal obligations, or our legitimate interests where those interests are not overridden by your rights. For project work, this may include handling inquiry details, assessment notes, quote records, approval information, and related operational data.
Where GDPR applies, it governs our processing of personal data of individuals located in the European Economic Area in connection with this website and our services.
Your GDPR Rights
Where GDPR applies, you may request access to your data, correction of inaccurate information, deletion in appropriate cases, restriction of processing, objection to processing based on legitimate interests, and data portability where the legal conditions are met. You may also withdraw consent where processing is based on consent, without affecting prior lawful processing.
Personal Data We Collect
We may collect identification and contact details, project inquiry details, garment and material information, consultation notes, quote and approval records, booking and collection information, payment-related records, and technical data such as device, browser, and usage information. Where a customer supplies garments or materials for review, we may also process information needed to assess condition, construction, fit limitations, and project feasibility.
How We Collect Data
We collect data from project inquiries, contact form submissions, email or phone communications, workshop visits, consultation and fitting discussions, quote and approval steps, collection arrangements, and payment or transaction records. We may also receive technical data automatically when the website is accessed, including basic log and usage information.
Cookies We Use
We may use essential cookies to support page functions and security, preference cookies to remember settings, and analytics cookies to understand general site use. Cookies may be session-based or persistent depending on their purpose. We do not rely on cookies to collect more information than is reasonably needed for the website to function and improve in a limited way.
Cookie Controls
We use cookies and similar technologies only to the extent needed for site operation, basic analytics, and preference handling. You can usually block or delete cookies through your browser settings, although some site functions may not work properly if essential cookies are disabled. Where a cookie notice or preference tool is provided, it should be used to adjust non-essential settings.
How We Use Data
We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations and approvals, carry out remodelling or alteration work, arrange collection, process payments, maintain records, operate the website, improve service quality, and meet legal obligations. We may also use limited technical data to maintain security and diagnose website issues.
Sharing With Service Providers
We may share personal data with trusted service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. Where external assistance is used, the recipient is expected to process data only for the agreed purpose and to protect it appropriately. We do not sell personal data.
Legal Disclosure
We may disclose personal data where necessary to comply with applicable law, lawful requests from public authorities, court orders, tax or accounting obligations, or to establish, exercise, or defend legal claims. Any disclosure is limited to what is reasonably necessary for the relevant purpose.